AI chatbot
for hotels
Turn website questions into guest enquiries. Answer around the clock, help guests plan their stay and give your team the details to follow up.
- Available around the clock
- Your brand and knowledge
- Human takeover
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Hi — we’re arriving late. Can you help us plan a quiet weekend stay?
Fri–Sun please — two adults.
Our dates are flexible. Could the team help us choose?
Stay request capturedGarden King · 2 adults · late arrivalGarden King · flexible dates · late arrival
“We are travelling with a child. Is the pool open in the evening?”
¿El desayuno está incluido y podemos llegar después de las 22:00?
Sí, el desayuno está incluido. La llegada después de las 22:00 está disponible; puedo registrar su hora de llegada.
Quiet room for two adults, Friday–Sunday.
- Room
- Garden King
- Arrival
- After 23:30
- Next step
- Check the stay request
- Guest question
- Helpful answer
- Captured enquiry
- Team follow-up
A useful answer.
A warmer welcome.
Help guests with the small decisions that shape their stay. Keep the details close when the conversation needs a person.
Answer at the decision point
Explain rooms, facilities and arrival policies using the information your hotel provides.
Turn interest into an enquiry
Collect dates, preferences and contact details so there is a useful next step.
Keep the human touch
Give staff the conversation and context when a guest needs personal help.
Your team has
the full conversation.
When a guest needs a person, your team has the request and conversation ready. Pick up where the AI left off.
See what guests need
Read the conversation and its summary in one place.
Step in when it matters
Take over the chat for requests that need a personal touch.
Keep every enquiry moving
Keep contact details and team notes with the conversation.
See how conversation history and visitor details help your team continue the conversation.
Your hotel. Your voice.
Your assistant.
Give it your hotel’s knowledge. Choose your look and tone. Welcome guests with answers that feel like you.
Your knowledge.
Ready for every guest.
Answer everyday questions with your room details, policies and FAQs.
Choose a question to see the answer
What time is check-in?
You can check in from 15:00. Our reception is open all night, so a late arrival is welcome too.
Do you have family rooms?
Our Family Suite has a separate bedroom and space for two children. You can see current dates and rates on our booking page.
Is parking available?
Yes, there is parking on site. Please contact reception for current charges and any arrangements for your arrival.
Less repetition for reception.
More clarity for the guest.
Your standards of service.
In every reply.
Choose how your assistant replies and when it should bring in your team.
Clear answers that remember what guests have shared.
Bring in your team for requests that need a person.
Our flight lands late. Can we still check in?
Reception is available 24 hours. Please share your expected arrival time so our team can prepare for your visit.
A late flight is no problem — our reception is here all night. What time do you expect to arrive?
Yes, reception is open 24 hours. When do you expect to arrive?
Helpful automation.
With your team in control.
A guest assistant.
Unmistakably your hotel.
Match your colours and greeting for a natural fit with your website.
Try a colour palette
Your colours. Your greeting. Your brand.
THE WILLOWA stay to make your own.The right invitation.
At the right moment.
Offer relevant help while guests explore rooms or plan their arrival.
Choose a page, then preview the message.
Planning a stay with the children? I can help you explore our Family Suite.
Explore family rooms ↗Arriving late or planning your journey? Ask me about check-in and getting here.
Ask about arrival ↗Better answers start with your hotel.
Add your room details, policies and guest FAQs. Keep answers useful as your hotel’s information changes.
See how your team can manage FAQs, categories and documents to keep the assistant’s answers up to date.
Let guests ask
in their own way.
Make it easy to ask a question, wherever your guests come from and however they prefer to communicate.
- Type or talk
- Let guests chat or speak with your website assistant.
- Welcome guests in their language
- Help international visitors understand your hotel with multilingual replies.
- Make room for personal service
- Bring in your team or offer a WhatsApp contact when a guest needs a person.
Turn a conversation
into a clear next step.
Capture what the guest wants and how to reach them. Your team can follow up with the full conversation already attached.
A guest asks.
Your team follows up.
- Stay dates
- 18–20 September
- Guest request
- Family room · late arrival
Learn what turns
interest into enquiries.
See which pages start conversations and how many guests share their details. Use those insights to improve your answers and follow-up.
See how chat reports and lead records help your team review engagement and follow up on enquiries.
Three steps to a
better first conversation.
We help you turn your hotel’s knowledge into a helpful website assistant, from the first answers to launch.
Share your hotel knowledge
Start with your rooms, policies and the questions guests ask every day.
Make the welcome yours
Choose your colours, greeting and reply style. Decide when your team steps in.
Test, launch and improve
Review the answers together, add the assistant to your website and learn from each enquiry.
See what it could do for your hotel.
Let’s walk through your website and a few real guest questions.
Before the first
guest says hello.
What information does the chatbot use?
Your team can add FAQ items, categories and documents in Knowledge Base, then configure the assistant’s identity, goals, tone and rules in Behavior & Model. Test the replies against your actual hotel information before launch and keep that information current.
Can we match the widget to our hotel website?
Yes. Widget settings include eight visual templates, brand colour, position, header and welcome copy, avatar and suggested questions. A preview lets your team check the appearance before installation.
Can a person take over the conversation?
Yes. Open the visitor in Engagement and use “Take over from AI”. The same record contains Profile, Chat, AI brief, Journey and Notes tabs. Staff can review the full conversation and add private notes before replying.
Does the assistant support voice and other languages?
The widget includes a configurable Voice Agent for browser conversations and microphone input where supported. The assistant can use a selected language or match the guest, and staff have a translation control in the chat view. Voice availability depends on configuration, browser support and microphone permission.
Does a WhatsApp button mean the AI runs inside WhatsApp?
A configured WhatsApp contact button gives guests a route to your team. It is separate from a WhatsApp messaging integration; that integration should be confirmed as part of your scope.
Can the chatbot confirm live availability or complete a booking?
It can guide the guest to a booking link and collect stay requirements. Live rates, room availability and booking completion depend on the connected hotel systems and the implementation agreed. An enquiry is not a confirmed reservation.
What can we measure after launch?
Chat analytics includes conversations, engagement, shared contacts, leads, AI and human handling, page and country breakdowns, and activity over time. Review engaged visitors and captured enquiries alongside total conversations to understand how people actually use the assistant.
Can we start with the chatbot and add more later?
Yes. Start with the guest communication workflow, then review how CRM, booking, loyalty or other modules fit your hotel’s processes. We confirm the connections and scope with you before implementation.
Your next guest
has a question.
Be ready to help.
See how your hotel’s knowledge, guest assistant and team workspace can work together.